I also would give no stars if this was possible. This is the second I have with Royal Mail. My first issue was an item showed on tracking as being delivered when it was not and there was no calling card through the door. I spent an hour on hold before getting through to Royal Mail to resolve the issue, the next issue however is that I have not revceived my item. I ordered for next day delivery on Monday and was told by the seller the item would be guaranteed delivery on Tuesday however no parcel received yesterday, it showed on tracking an apology that it had been delivered to the wrong depo, it showed my parcel should arrive by 1pm today but it did not. I telephoned Royal Mail and I was put on hold for 45mins with no resolution they told me my parcel might come today or it might not and I could put in complaint but they are unable to say when my parcel will arrive but advised I wait in another 4hours as it should arrive before 6pm it’s now 6pm and no parcel and I’ve been trying to call them since 5pm...and still no answer for Royal Mail. I was told earlier they made a mistake and it should come before 6pm.. I have waited in now for 48hours and now my call has been disconnected as Royal Mail are convientently shut after having me on hold for nearly an hour!!