If I could give them no stars I would. My father ordered an item online, it was an expensive item and the Royal Mail postman delivered a note a few days ago stating that the item needs to be collected and it’s at the local Royal Mail depot. My father went to collect it today and the manager there said they don’t have it and they can’t find it (despite the postman stating it’s at the depot). It is possible someone just stole the item which is a shame. And nobody will do anything about it and nobody will be held respsonsible. Unhelpful staff, terrible service, there are no regulations on how to deal with such problems. I’d avoid Royal Mail at all costs if I could. If something serious like this were to happen in a more rigorously controlled government service like the NHS, there would be lawsuits and those responsible would be prosecuted. Stealing is not acceptable at any cost. The Royal Mail needs fixing ASAP