Lets start with your machinery... its fantatic…..it can open a parcel take contents out reseal it and post it on its way to be delivered a month after it was stamped at a post office.....and I have it in writing(email)that it was the machine than done this....Not the fact that Item enclosed was STOLEN by one of your employee's.I am the person who received this package and I am disgusted with your poor lame excuse.You have tried to palm my Daughter in law of with this but we do not except it.I still have packaging in my home and believe we will be taking this further.I understand parcels and letters get lost in post but for it to be delivered and contents removed by your employee (s) amd your reason for it is not acceptable.If I could of rated 0 stars I would of.