Absolutely disgraceful customer services!! Cant get through by phone, hanging on the line for 45mins even outside of peak time, I might add! Costing min 5p per min + calles several times hung up in frustration of not being answered by a human being. Just Constant referral to their website. So I contacted by email, which they say they’ll reply in 3 working days! What a joke, as I write this review its been 8 days and still no reply. At the dorting office I adked the operative if there was anyone in authority I couls speak with. He said thats me! He couldn’t answer any of my questions, literally just shredded his shoulders at my questions and referred me to the customer services department with the same number I repeatedly call that no one is picking up. What’s happening in our society where anyone in business literally doesn't want to speak with their customers. There should be some form of legislation against these big organisations that make it difficult or damn near impossible to speak to a member of staff. After all not every issue is covered by Q&A on a website. Some things require a person to sort things out! Customer Service isn’t a term RM should be titled because basically there isn’t any!! Angry & frustrated, Coventry.