A 3 month fissco, American friend ex-US Fighter Pilot seved here in WW2 visiting UK on short nostalgia trip with fellow comrades purchases a gift fot me in Oxford before moving on to Bury St Edmonds. We couldn't meet up as we were 8hrs round trip away and he had to leave mid-day to get flight back to USA. Didn’t have time to find PO so took it home and posted it to me from California in plenty of time for it to arrive before Christmas. Royal got it couldn’t distinguish the address As it got damaged on area where it was written and in their infinite wisdome sent it on to Canada. After a couple of months thinking it was lost, it turned up back in the USA and he said that he’d post it again. Great stuff I thought until I get a ticket fron RM saying that they have it but I need to psy them £15.91 to get it from them. Customs want £7.91 import tax and ss a result RM add anothe £8 handling charge! What!! Are they sll having a laugh? The package was pisted paid for to be delivered to my house so why add insult to injury. As for important tax/duty on original UK purchase is a joke! Now try getting in touch with RM. no one answers the phone not even out of peak hours, so forced down the email route which they claim to reply within in 3 working days still isn’t replied to 8 days later! I wouldn’t give them one star for their total disregard to their customers. When you need to speak with someone to explain complicated issues like this you shouldn’t be so badly ignored RM staff (Guy on the desk), at the Sorting office says there is a sticker stuck over the customs declaration and so therefore cannot tell me what contents are stated to be inside it. Wouldn’t even show me the package! I dont know whats been sent as its a surprise- Lucky dip or what!!