I "used" to have a online store which I forced myself to close because of the fools at Royal mail!! We dealt with mainly fine delicate porceline work which we wrapped and packaged so well to damage them they would have to be launched around or stamped on! We had a total of 27out of 112 sent delivery via royal mail turn up broken and most of those were items that had to be resend to the same people, I phoned royal mail and they said there's nothing they could do to help me so all I can say is avoid using these ignoramuses, royal mail my backside these fools can't deliver a package in good let alone royal condition.