I have sent a package to UK, which was received since a month in Langley, which is the receiving center of Royal Mail. From there, there is no tracking since a month. First I have tried to follow up through mail. Although the response time is, according to them, max 3 days, I have received a responce after 10 days! The response was...yes your package is received in Langley and it should have been delivered but it is not and we cannot tell you anything more...(What I already know from their tracking page! Have I waited 10 days for someone to read to me their tracking system?!!!) When I call Royal Mail, their response is to try to give me the phone number from Customs for ME to check IF the package is there! I have already lost the value of the item that was in the package...I spend money calling them from abroad...I do not think that it should be the customer that is going after the customs searching for his box. Fix your procedures...worst service ever, at least when it comes to sad flows...