Had an order despatched by online company 4th march, it's now 14th and still not delivered by Royal Mail! She confirmed it was collected by Royal Mail but do not use trackers. Told to ring company back after 14 days post order date and they can treat as lost! Said Royal Mail service is getting worse and by far the worst courier that I have contact with, the company totally agreed and said it was who their contract was with and the staff have highlighted the problems to the senior staff to no avail and agreed that the customer should be able to chose the delivery provider at the time of ordering. I will now open a dispute with my credit card provider. I won't be using this online company again as the so called delivery service is abysmal!