I am from the states and for my birthday my mom thought it would be nice to order me flowers, since I could not go home. Well it has turned out to be impossible to get them. They were sent while my partner and I were both at work. Then to collect them they left them at a Royal Mail office that’s a bus ride away when we have a Royal Mail office only a block from our house. On top of this it is only open 3-5 hours a day right when I have to be at work. My partner has been trying to catch them but hours were different on the weekend. Which left him with the card and not me. Now when I went to pick up the flowers today they wouldn’t let me get them. Despite having my full address and ID with me. They wouldn’t realease them, I said this was my birthday gift and they have been stuck here for 6 days and I just want to know if they’re at least dead so I can tell my mother, he took them out to let me look through the hole in the box at them (which they are basically dead) saying “they’re is still some color in them left at least” Then set them down and said we can try to have them redelivered tomorrow but that’s it. So frustrating because I can not wait around another day off work for flowers when I have already taken today off, even if I was to go get the slip from my partner at his work they would have been closed by the time I went back. My partner and I work full time and can’t just be waiting around for them tomorrow. They will be extremely dead by the weekend when we can actually get them, wasting my mother’s money and heartfelt gift for my birthday.