I posted an item sold on ebay on 1/2/19. I was advised by buyer on 21/2/19 that item had not arrived. I refunded in full. I then handed in completed claim form with all relevant information including proof of posting at my local post office. After allowing the 30 days required still no refund from Royal Mail. I phoned customer services and after waiting on the line for 45 minutes was connected to a call handler. She could find no claim form and advised me to send in another. As I had not made a copy of the proof of posting they could not offer any compensation. So not only did they lose the original parcel they also lost the claim form!!. The call handler then offered a book of 6 1st class stamps as a goodwill gesture. Utter rubbish service