The Royal Mail is a national embarrassment. I bought a couple of items from Ebay recently, one of which was pretty urgent. Both items were being delivered by the Royal Mail tracked service. So .... neither of them have shown up over a week down the line. I looked at the tracking service and it said that the postman tried to deliver but that it was refused at the door?! They didn't come to the house with the parcel!! That meant it was supposed to be returned to the original vendor. So I complained to Ebay and the vendor refunded me. On the same day, I got an email to say that the parcel had been successfully delivered. I was sitting in my house at the time and nothing had been delivered! As a company, its staff, procedures, and technology are all over the place. I used the tracking service this morning to see where the 2nd parcel was. I entered the tracking number and the tracking service simply came up with a standard message saying "this service cannot track your parcel at this time. Please try later". Laughably poor service. I won't use this shower again.