My niece sent us 4 Mother's Day cards but we only got one and the envelope was damaged I think someone from royal mail must have opened it thinking there's money in it and they just put it back in a plastic bag with just a sorry. And we still haven't received the other 2 . For me those were sentimental as it had the kids hand prints on it This is not the first time we've had issues with royal mail a while back twice we had signed for letters and even though we were in the postman didn't even ring and he must have signed himself and left the letter in the letter box. Royal mail can't be trusted.