the click & drop at Royal Mail is the worst ever. I bought online a 48h tracked service. It says "Take your item to a Post Office® branch, providing that you have not selected our Tracked 24 or 48 service, otherwise take your item to a Royal Mail Customer Service Point". I clicked on the list of "Royal Mail Customer Service Point", and it shows me a Post Office, near my house. I am so confused, the instructions are conflicting... On the one hand, it says "don't bring to Post Office", but on the other hand it says "bring to this Post Office, near your house"... Where am I supposed to drop my parcel, which i already bought???? So i went to the Post Office near my house as t was listed as one of the shop I could drop my parcel. But when i got there, the staff told me they can't accept the parcel, and they have no clue where i should bring it. They advised me to call Royal Mail. I called Royal Mail customer service, waited 30min, then hung up. What a joke of a company and joke of services. Will never use Royal Mail ever again. Thank God for the like of Hermes, DPD...