I asked for a mother’s day parcel to be delivered next day. So that’s £9. Oh, tomorrow is Saturday so there’s a £3 additional charge. Fine, I need it to get there so that’s fine. They put two or three Saturday Guarteed stickers in the parcel. Only afterwards do I notice that this is signed for delivery (I didn’t ask for signed for delivery knowing that my mum wasn’t going to be in at this address during the day, as she’s looking after her dying father). More than a week goes by and they’ve made no redelivery attempt, I can’t do anything and in that time my grandfather has died and so my mum isn’t at the address anymore. Call to say this isnt any good, £12 to take an A5 Jiffy bag, show it the letterbox it could have been easily posted through, and then take it away again. They will send it back to me after 18days (this is what I’m told even after the explanation I have give above. Apparently the only next day delivery available is signed for, special delivery. Well then they need to tell people this or offer the use of a biro to cross out signed for or write a note to that effect) All in all, very disappointing. Would use a courier so you get what you ask (and pay) for