Sold an item on Gumtree last week and wanted to post it with tracking. Previously you took it to the Post Office and paid over the counter, job done. The only option nowadays is doing it online with Click and Drop. I signed up and printed the Tracked 48 with Signature label. The payment confirmation email says you have to take it to a Customer Service Point. The link in the email takes you to a page where you input your postcode and you get a list of the nearest locations, the closest being the local post office, so I started there. They scanned it, then said I had to take it to the local delivery office. This was just a parking area for Royal Mail vans with no customer area. A driver said I needed to take it to the post office in ASDA across town. I went there and they scanned it as well and it threw up an error saying it had already been used. Eventually they realised their system couldn't process it and the error was probably due to that. I returned home and rang Royal Mail, after fifteen minutes on hold they gave me the Click and Drop helpline number. Spoke to them (eventually!) and they directed me to a Delivery Office about five miles away. They were able to accept it, but could only give me a handwritten "Certificate of Posting" and not a tracking number! After three hours of mucking about I went with that... Trying to find their "Customer Service Point" is like searching for Atlantis! I have gone through their website and cannot find any, let alone one near me! Googling finds a list of problems similar to my own, including this site. Whoever designed their new system for tracked postage needs to go back and do a proper job, a way of finding these ******* Customer Service Points seems like a no-brainer for a start! I have raised it with them via email, and am waiting on a substantive reply. What a flipping palaver!