Still, haven't heard from Emma Frankham or Hannah Ridley who emailed saying they were investigating my case for the stolen parcel THATS EMMA'S EMAIL As part of Royal Mail’s Chairman and Chief Executive Office, I have been asked to write to you regarding your recent complaint about non-receipt of item VB259856898GB. I am so sorry to learn of the issue with this item as well as your poor experience trying to resolve this. I understand you were claiming for an item you purchased from Amazon. Please can you provide me with proof of the items value in order for to me consider a claim for compensation for you? Kind regards Emma Frankham Royal Mail - Chairman and Chief Executive Office WHY WOULD A MANAGER LIE TO CUSTOMERS JUST TO SHUT UP... Address: Royal Mail Group Ltd, 100 Victoria Embankment, London, EC4Y 0HQ