Received a Royal Mail card through my letter box saying that they had attempted delivery of a package while I was out. This was a lie, since a mere 30 minutes earlier they had successfully delivered a dozen other packages to me personally and I was still in the house. I went online and rearranged delivery for a few days later but it was not delivered, even though I did receive other packages. The online tracking just says 'Item prepared for redelivery'. I called their business helpline and, after trying to put me off, the customer support person eventually called my local delivery office but (as per usual at that office) there was no reply. She asked me to call back in a few days but as the phone call (an 08457 number) had already cost me nearly £10 I will just let it go and get the sender to claim compensation later. I wish this was just an isolated incident, but unfortunately it is all too common with Royal Mail. They cost small businesses much time, money and stress.