they lose on average 4 of my parcels a month - i send recorded delivery and those get lost too - ROYAL in the name is not accurate should be more like THIEVES - i sent an envelope with a gsm tracker inside it to catch royal mail out - guess what package went missing - when i tracked the package by the gsm tracker and informed them it was on site they mysteriously found it and delivered it - before this it was sitting in there sorting office for a whole month - ive also had money taken out of children's birthday cards and my new favorite one is they slice your package open and steal whatever they want and seal it back up - also if you try and claim anything back they will try there best to not compensate you - they have lost in the past year around 200 pounds worth of stuff and most compensation i have received is a book of stamps - websites and forms make it hard to complain also -