As like many other unfortunate people on here I foolishly and naively sent a parcel via special next day signed for delivery at the cost of £11.88 and as usual it seems the post office couldn't get the parcel delivered and its still not delivered. It was sent to the wrong office in error, although it was actually very close, it then was sent to edinburgh which was miles away, the parcel only had to travel a short distance to begin with. What idiots totally incompetent. The parcel in question contained the keys to a holiday home and the recipients had planned a weekend break with thier kids. Which thanks to the post office was ruined. I was left with no one I could contact and there complaints procedure is designed to confuse. However I will persevere with my complaint and never use these useless people again. Be advised use a professional despatch company and avoid the post office at all costs.