Postman attempted to deliver my item 2 days before scheduled delivery (paid extra for it) didn't bother knocking so none heard despite that people were at home. The item was supposed to be 18th birthday gift so it was important it arrived on time. After calling customer service I was told it could only be redelivered in 2 working days. So because 1st attempt was on Saturday redelivery would happen on Tuesday (so after the birthday) . What an absolute load of.... As the local royal mail center worked on Sunday so it could be easily delivered on Monday... After calling the local RM center I was told I shouldn't worry and was assured the gift would be delivered on Monday. Well IT WAS Not! the postman came with mail but not the package. Called the local RM, staff couldn't locate my package using tracking number... Then I was told that the item will be delivered later in the day by a 'manager postman'. I don't know about your experience but I for a fact know postman doesn't come twice a day!! Which means I was lied to, straight in my face by a woman who just wanted rid of me. I' ve made over 30 calls after that, none picked up. The tracking service online has been down so I have no clue where my parcel is. Customer service was of absolute no help as upon calling them they were not able to track my item either... The system has been down since 10 am. WHAT THE ACTUAL F***???!!! You call this a 21st century postal service?! Delivering when it suits you, postman who can't be bothered knocking, staff making promises they can't keep, staff not being able to locate your parcel, staff telling lies to get rid of customers, offices that don't pick up phones and finally no tracking available!!!!!!!!! Rethink your business RM