A parcel that I required to complete a job last week was delivered to an address 16 miles from my actual address. Royal Mail’s reply “....we will try to recover it but it may be a problem”. The 15 minute call including a 7 minute wait cost me £1.50. Waited 1 week, no parcel no update from Royal Mail. Phoned 03457 740740 again this time waiting a further 27 minutes for an answer. Total cost of call £3.50. Royal Mail still have no idea if the parcel has been recovered and I have been told that I can only claim after another 72 hours wait for the value of the parcel contents and 2nd Class postage, no recompense for the phone calls or wasted time or the loss of my client. Royal Mail you are no better than a thief with the word Royal as a prefix. You should be absolutely ashamed but going by your service you probably won’t be. Unable to complete much of this form because it is not applicable as I don’t have my parcel.