Royal mail works in a really old inefficient way. It need an upgrade to meet the current digital era. I purchased a new phone from China that came whilst I was away on holiday. The only thing they do is wait and send it back. Here is what I find unacceptable. Firstly you have to let people know the post has arrived. I recommend you use emails in the new digital era. Secondly during August, when a lot of people are on holiday, you could have kept the post for slightly longer than your usual 18 days. Thirdly, if you send the post back (again, not sure why...), I am entitled to know the tracking code. Royal Mail has caused me great distress and has been on a regularly bases unable to give me an answer. I requested to redeliver the product back and they said this was not possible. No one could explain to me why. I paid for something (a lot of money, even though this is not the point), and they just send it back as if nothing. Without letting me know, without my approval. Without emailing me saying "if you don't come to retrieve it we will send it back". Poor, very poor service. No wonder you are losing shares' value.