Words fail me... God knows what my blood pressure rose to. Trying to deal with Royal Mail is a totally frustrating waste of hours. I wasted 2 - 3 hours trying to pay a Customs Charge, going round and round their web site and every attempt ends with "There has been a problem". This is not the first time it's been impossible to pay a charge on their site. Four emails, now six, from Paypal tell me I've authorised payments - so have i paid, once, twice, or not at all? - who knows. I certainly don't. Tried phoning - two different numbers. Both kept me hanging on over half an hour, repeatedly suggesting one uses their Web-page where one has already just wasted 2 hours. A useless frustrating service - one of the worst! If i could avoid them i certainly would. Tomorrow I'll have to try some other way. My blood pressure can't take much more of them.