Absolutely without a doubt, the ***WORST*** postal service in the area (Coalville). We tend to buy a lot of online stuff and we work full time. I have filled out a card with this branch so that when we are not at home our mail is delivered to our neighbour (who was all to happy to accept mail on our behalf) - this same card was delivered back to our address without anything more being said (or written on it) ... the items that were supposed to be delivered from then on to our neighbour (when we wernt in), never were. This has caused major inconvenience having to wait up to 4 days just to have it redelivered in the hope we are in! I've tried leaving named and signed notes on our door for the postman to leave it in a safe place or with a neighbour (which other companies do such as yodel and Hermes)- again to NO avail. Whats the point of offering this service if you cant commit to it?!? absolute nightmare. 4 days may not seem like much to most, but it is when the things im having delivered are for my start up business, and I cant progress with my work until I have my products delivered. And the only reason I'm writing this up is because this has happened on more than 5 occasions so far within the last two months and the royal mail complaints system is floored.