A parcel sent to me was not delivered on time and I have spent the best part of an hour waiting for someone to answer the telephone. Why customers should tolerate this automated telephone system is beyond me. In the days when I could ring my local sorting office it would have taken 5 minutes to answer my question instead of half a day. I understand from customer service that this is due to volume but something needs to be done to avoid customers having to spend so much time waiting for their calls to be answered.
5 years ago
Royal Mail has a
1.1
average rating
from
2,752
reviews
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