They have caused me so much unnecessary stress for years! They will not leave with a neighbor unless you fill out a card for them telling them to do so. Well i have no filled out 8 of these in total and not ONCE has a parcel been left with a neighbor! I work from home so am always in, leave windows open so i can hear the postman and have a white doorbell on a black door yet they STILL manage to fail delivery about 80% of the time yearly! It got to the point i started thinking they were doing it on purpose! I am so sick of travelling to their collection office, they should start giving those red cards a wage because they do more work than their postmen! Their tracking is a joke and so out od date witht he modern world, even the very cheapest couriers give FULL tracking so you know what day the parcel will arrive. With Royal Mail it is a total guessing game, the parcel could come the next day or next year but the tracking doesn't aid in telling you in any way at all. I have actually started paying people on ebay etc a bit extra to NOT use Royal Mail and instead send with a courier. I NEVER have failed deliveries from couriers as they provide tracking so you know when it is out for delivery, they ring the doorbell and wait for you they don't run off after 5 seconds. They have the brains to leave it with a neighbor or in a safe place too if i am not home. Last week i heard the doorbell, ran to the window and the postman was ALREADY walking up the hill i live on! I have this on CCT too and sent it to RM on a complaint but nothing was ever done about it, this action proved to me they don't even bring the parcels with them just those red cards! I hate this company and pray for the day it is taken over by a more modern and competent company, i have lost so much money being self employed through RM getting parts i need days later even when i have sat in all day waiting for the parcel, you actually have to fight to get your parcels from RM these days it is insane! They are also massively over priced, the same sized parcel i can send with a courier for £2.80 would cost me nearly £10 with RM for a tracked service! Even then you better make sure you have a free half an hour when you go into a post office because all of their staff seem to be as slow as a zombified snail. The company is a joke and isn't fit for business in the modern world, if you need to send parcels then use couriers is all i can say. Screw you Royal Mail, the day i never have to give you morons a second thought cannot come soon enough!!!