I have received a parcel from eBay but it was a faulty so I printed a free return label and send it back to Northern Ireland. The next two days I look on the tracking I couldn't believe the parcel was send to wrong destination is in Norfolk, England with same street named! it mean to be in Ireland. Phoned the customer service a awful service the lady was be nasty to me and raise her tone said it is eBay's fault for print wrong address but the address it was correct when I checked. She said the return address on packet it will be redirect back to my home but for two weeks on tracking it show the parcel it has been travel everywhere never been to Northern Irleand yet it went to Norwich, Chelmsford and Peterborough and back to Norwich again. It seem the postperson don't know what to do, my parcel it never return to my home address the tracking it went silent ever since. I try to claim my money back for Royal Mail after fill a ridiculous form with too many question. Sadly I have never got the money back or recevie any letter from them what a day light robbery I wouldn't highly recommend to use Royal Mail service ever it is scam!