Have been shocked at the ineptitude and sneaky behaviour of Royal Mail. 1) Holding a gift because of an insanely expensive "customs fee" 2) Website to pay fees constantly glitched, accepting then rejecting payments for no apparent reason. Three days after payment was "accepted", I receive a grey note from the postman instead of the package. Turns out payment was rejected after being accepted. No reason given. 3) Registration for online Royal Mail account had suspiciously confusing checkboxes for privacy/wanting to exit auto spam settings 4) Illegible reference number written on the grey ransom card that was sent instead of the parcel 5) lack of phone service to deal with problems 6) If and when they actually will try and deliver the package, I know I'll have to wait around all day because they are unspecific with times and refuse to leave the package in a safe place. Now, at nine months pregnant with back pain, I'll have to hobble half an hour to the post office to try and resolve these issues which really didn't need to be created in the first place. Really puts a dampener on what was a beautiful gesture - a gift from a family member, spoiled by a series of kicks in the guts from Royal Mail.