Absolutely shocking service. I called Royal Mail this afternoon regarding an issue we have had, where a padded envelope had been delivered to my Nan’s address as ‘Signed for’, yet had not been signed for by my Nan. The envelope had been post through the letter box with no mention of the fact that it had been opened and whatever was inside, removed. I called Royal Mail to address the problem, find out who had supposedly signed for it and figure out what the next steps would be in order to retrieve what was inside the envelope, track down where the issue had occurred, find out why the parcel has a signature against it even though nobody had signed for the parcel and find out where the parcel came from. I had been speaking to a lady who gave the name Hayley, when we asked to speak to her manager after she forgot to mute herself when remarking to another colleague “Urgh I can’t wait to get off this call”. Hayley was unable to offer us any form of solution/information on where the parcel had come from/compensation despite us missing whatever we had ordered, right in the run up Christmas. We are waiting for a call tomorrow to discuss this with a manager and hopefully get a more helpful response other than ‘all we can do is file a complaint’ and get told that ‘on this occasion it will be dealt with internally and nobody would be getting back to you”