Had a parcel re-delivered to a saturday when i was definitely in, i kept checking the status of the delivery and it showed as being delivered, not a knock on the door and the dog didn't even bark. i checked our porch and nothing but it shows as signed for by us. when you phone up to speak to someone they just say it was signed for by us and the gps tracking shows it was delivered to our house but we never recieved it or signed for it. not only do they not delivery your items but they also like to forge a signature to get themselves out of any sort of problems.