The service provided by Royal Mail is terrible. They are useless and they refuse to take responsibility when they don't do their job. In the past 6 months, they have failed to deliver parcels, letters and magazines to my address, including a "signed for" service that I had paid for - that envelope contained an important document that I had no option but to send through them. I waited more than 52 min on the phone today and they disconnected me! They are careless. I can't believe they are getting away with it, as nobody (ombudsman/government) does anything to help the customers.