Inadequate delivery service. Item paid for to arrive from US before Xmas....ten pounds for delivery paid. When I chased this on 6 Jan I was told that a card had been sent out regarding item’s arrival at a collection depot on 30 Dec and customs payment was needed. No card had arrived. On 6 Jan told that another card would be with me two days after my complaint. Today 8 Jan still No card. Phoned again to enquire and ended up with a very rude colleague who was basically haranguing me about why I was complaining. She told me I could collect my parcel without a card......why couldn’t I have been told that two days earlier? Rude customer service with the emphasis on me as the customer being stupid and wrong and unable to complain to anyone in authority as there seems to be nobody in authority. . Not appreciated AT ALL that I have had to pay ten pounds to go through this farce.