I usually don't write reviews but i have to do it this time....so my brother sent from uk to Romania a package containing a limited edition basketball shoes but they never get to me..after 1 month of waiting i ask my brother to call to Royal Mail to ask about them and everytime he called he got a different answer but not that they were lost..but they sugested to claim on site for a lost item so he get a compensation just in case..after 2 days he received a paper from Royal Mail saying that the package its lost and they will refound around 60 pounds..thats not even half of what he paid for shoes(he have bill)and he also paid for premium service..on tracking number it sais last time my item was despatched to heathrow worldwide dc on 25 march..i even called from Romania to ask about what's going on and they hang up in my face after saying they are sorry but can't give me more details than what i see on site..all that after i sit 50 min in que!what i can say is to not trust them!they are the worse mail service ever!i would give them less than 1 star if posible for bad services,bad costumer service,bad attitude!!!!sorry if my english is not great