I have been waiting for a parcel that should of arrived last week, spoke with the sender who posted on 21/4/2020, Royal Mail don’t know where my parcel is. They used to be an great service now they are absolutely shocking. A few weeks back I had a red card pushed through my door, I went to the sorting office to collect my item, which they could not find, they said it must still be on the van, 1 week later they found it in the sorting office. I have had other deliveries where I have received an email saying my item was delivered but got home, no red card and no parcel. Ring the HQ and they are useless. I am so worried about my current parcel, as they are a birthday present of climbing roses, if not delivered in 3 weeks they will die, this was a present from my son who I have not seen due to COVID