Despite having notice on front of pub door with instructions where to put mail in a safe lockable place and a phone number they insist on putting a card thru door and I've heard off other pub managers they do same to them, it's just to much effort to walk around side of pub to deliver the items, they do the same even when were open at 12 midday and back doors are open. Amazon whom I use nearly every day deliver every single parcel with ease every single time, never get a card off them. Why dont you bring in a point scoring system to see who delivers more cards than parcels maybe they would put some care and attention into doing their job, shocking customer service and their only open at 7 to 9am, far too early for people who cant make that time in morning. Buck up your ideas Royal Mail. If I could see who where the delivery agents on each purchase I'd rather not buy that particular item if RM are delivering. Amazon all the way, no wonder they enjoy such success. RM make some effort, it's not just just me saying it you really are very lack lustre.