I know royal mail like everyone else is going through a hard time but ive been missing over 15 packets from different customers from between 14 and 21 days. . Trying to get refunds from suppliers is extremely difficult and im out of pockets at prestent by alot of money. If thats not bad enough letters for hosp appointments and bank cards that arrive 3 weeks after being sent and when u currently go to shops who refuse cash and want you to use a card i havent got because there sat in some royal mail office is appalling . If you contact royal mail customer service no one seems to give a dam. Its time royal mail owned up to the mess there in and put out statements in the press . Ive got tracking numbers for goods and all i get is system wont show until delivered . What sort of service are we paying for ?? First class and 2nd class to me does not mean post in march arrive july if at all