I bought an item through eBay, it was a cute little rose bear in a box seller was fantastic dispatched the item the morning after purchase and was very complaint, however that was on the 30th of april it is now the 23rd of may and for the past 20 days my item is being shown at being at princess royal dc (I’m in Manchester) it is 4 hours away from me! It’s in London! And for 20 days now it shows that my item is with princess royal dc and should be deleivered to me today! And when I tried to claim late delivery in their website it kept crashing and won’t let me even claim late delivery now! So now I’m £20 out and my item is 4 hours away from me and honestly I don’t think they’ll deliver it at all! And now I can’t even get a refund or claim or anything because their website is too complicated and keeps crashing!! Have never had this problem with dhl or parcel force! I own my own business too and I am glad to say I will never post or recieve with Royal Mail ever again!