I have used Royal Mail many many times before covid and at the start and we’re usually great but now it sadly has become a shambles.i feel sorry for the staff as genuinely having a hard time but when things like you get a we’ve got it Langley and all post tracking sites saying processed in destination country uk,that tells me that it’s passed through customs and simply has to be sorted from hwdc to local depot and then to me,however parcel still at Langley with no updates 7 days later 21 may to date!and have another 4 sat in customs,2 wich are reship cod they didn’t arrive,and now it’s damn near impossible to speake to anyone.please Royal Mail just say your parcels will take an average of 3 weeks to get to you instead of maybe possible delays!!!!!i empathise I sympathise,I lost my father to pneumonia and now mother is diagnosed with covid aswell so I get the seriousness,I work for north Devon council doing the recycling so trust me I understand the problems,what I don’t get is the burying head in sand wich is why you have gone from a five star to a one star service to me!RN154304762NL is the one you claim to have so if you can update me in anyway I will happily up my stars!i have tried all other angles and got nowhere!very sad and like say heart goes out to your workers,but it feels like you are giving up.keep safe