My complaint, is about paying for a tracking service (£1 extra), and not being provided with that service. Royal mail has already shown not only dishonestly, but ignored my complaint about my post arriving, opened! Therefore, on two separate occasions over the last two weeks, my husband and I have paid extra for the tracking service. On both occasions, this has proved to be a waste of time and money, as the tracking only showed where the items were posted, then nothing else. It hasn't shown that the items were delivered, which was the object of paying for a tracking service. My husband had posted a cheque for quite a large amount of money, it was only by checking on our bank account, that he was able to verify it had arrived, and been cashed. He has made a complaint and heard nothing! I posted a parcel yesterday of a painting. I paid for tracking but again, a waste of money, as I only know it reached it destination, because my client phoned to say it had arrived. If you cannot provide the service that you are taking customers money for, then don't offer it. Using Covid as an excuse won't wash either! At the moment my opinion of Royal Mail, is that they are a disgrace, and don't care about their paying customers!