I have changed from queuing at the pharmacy for my repeat medication to using an app that arranges delivery to my home. This app uses Royal Mail for delivery. The first 2 deliveries went fine, the app uses packaging designed to be posted through a standard letterbox. The third time I came home from work to the dreaded 'red card' telling me that the delivery man had not been able to deliver the package for some unknown reason. So now I have to risk going down to the Royal Mail delivery centre and queue up. I went down yesterday to find that they had changed the opening hours and were shut. Half a dozen customers standing reading the small notice and swearing about the useless communication and service. Why does the Royal Mail seem to go out of its' way to provide a poor service?