I always make sure there's somebody home all day when I know I will get a parcel delivered. This is one of the many times I've been waiting at home all day just to come out at 7 PM and find the card from Royal mail saying they couldn't leave my parcel because it doesn't fit in the mail box. It's an en enclosed building and you have to get in from the main door to access mail room. So what I really don't get is: why in the world wouldn't the mail man just try and ring the bell to check if I'm in so I can just go out on grab my parcel instead of having to reschedule???!! Or why don't you just leave it outside the letter box like everyone else does?? And the biggest problem is the item reference number is always missing!!! How am I supposed to reschedule a delivery? Last time I went to the office to enquire about the missing reference number, the lady at the desk didn't even let me finish the question before starting to talk over me and say that's not her department and there's nothing she can do. What a joke.