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Anonymous
Recently ordered some materials from Toolstation which normally comes next day. Order placed Thursday 11:00 am. Nothing Friday, looked at the website to see nothing much updated over the weekend. Monday SMS to say delivery today between a timescale later than the delivery drivers work, later update, returned to depot! Next day followed the van online which came within a few miles of my house, then returned to depot again. Delivery driver who was named has delivered to me many times so no issue with finding me. Complaint to Parcel Force asking order to be returned to sender as couldn't wait and reordered for collection. Next day, Wednesday, 5 days later, delivery driver ran up drive at lightening speed and dropped off .Postage stamp had Thursday date on it Reply from Parcel Force, couldn't see any reason for late delivery, these things happen!!!!!!!!!! Had to travel to local town to return delivered items as now duplicated. Other deliveries taking an age while Hermes, DPD etc all fast and dependable .Previous orders from same supplier arrived damaged with contents missing. Now will not buy from sellers using Royal Mail/Parcel Force.
4 years ago
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Royal Mail has a 1.1 average rating from 2,750 reviews

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