I find it a really good service except for one BIG flaw: it does not let you cancel/redirect a parcel while it is shipping! This is particularly bad when you are victim of a fraud and want to stop the shipping! Not only I have lost a very valuable item but a person with bad intention will receive my parcel and will acknowledge my address, which could put me in serious danger! The only way to stop a parcel is to have a court case! Which is impossible in the space of a day! And the police was not able to do anything about it! I was in shock when royal mail told me they could not do anything about it. Also, I had waited 45 minutes on the phone before they answered!