I post between 15 and 30 items at Large Letter rate every day for my business. At the start of the COVID-19 I was concerned that there would be delays but things were much better than I expected. Now in July I am finding that items are mysteriously going missing or taking 2 weeks for 1st class post. It is a shambles and starting to ruin my business because I relay on feedback for my good customer service. I have heard horror stories from Royal Mail staff about how they are expected to work and that the Royal Mail are ignoring low value items and giving priority to Parcels where they make the most money. It is a Disgrace. No point in blaming COVID-19 because the first 3 months nothing went missing now daily I find things have "GONE MISSING" why is this happening.