HAD EXTREMELY IMPORTANT DOCUMENTS HAVE PLANNING DISPUTE WITH NEIGHBOUR MY MP IS INVOLVED DOCUMENTS WERE FOR CEO OF MY BOROUGH COUNCIL, HAD A DEADLINE TO SEND SO SENT SPECIAL DELIVERY GUARANTEED BY 1 PM, COST £6.70 ROYAL MAIL LOST THEM FIRSTLY NO ONE ANSWERS THE PHONE THEN YOU GET STANDARD APOLOGY WHEN THEY DO ANSWER THE PHONE THEN CUSTOMER SERVICE BLAMED ME FOR THEM LOSING IT STATING AN INCORRECT POST CODE WHICH IS WAS NOT AS IT IS THE POSTCODE THE COUNCIL USE ON THER LITERATURE I SUGGEST IF YOU HAVE ANYTHING VALUABLE OR IMPORTANT DONT USE THIS SERVICE AS THERE IS NO COMPENSATE ONLY THIS COST OF POSTAL AND THE COST OF THE PHOTOS INCLOSED