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Anonymous
Phoned up to see why my parcel kept being sent back and forth between two sorting offices (instead of being delivered) and they said there was nothing they could do and they were not able to contact the sorting offices to find what the issue was. Instead of investigating why this was happening, they said I’d have to wait until enough time had passed (so it was considered lost in the system) and claim a refund. Apparently they’re not cable to contact their own Royal Mail sorting offices to see what the issue was... What a joke. Terrible customer services.
4 years ago
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Royal Mail has a 1.1 average rating from 2,750 reviews

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