Awful... Sold an Item on Ebay, sent the item in good faith to the buyer. It's been well over two weeks and the Item never arrived. Had to refund the buyer over £100 and my Ebay reputation is now in tatters because of this incompetent lot. Had to wait gawd knows how long and eventually the Royal Mail website allows you to make a claim. After filling in an enormous amount of information it states that I will be lucky to get £20 refund if at all! Unbelievable...I have now waited days since putting in the claim and heard nothing, put in a complaint as well, still heard nothing. Like so many companies they indicate Covid is causing delays etc, yet they lost my mail on a previous occasion way before Coronavirus and they will carry on loosing!?!? mail way after there is a Global Vaccine available. You give your stuff in good faith to this lot via the Post Office, not wanting to let your customer down and they cause nothing but deep frustration...I would give '0' stars if I could because they completely failed in their duty to deliver my Parcel and gave me 0% Customer Service when trying to deal with the situation...Awful