Horrible service Horrible service! Avoid for international shipments!!! I have been sending International Tracked and Signed letters for years, within the EU. OK, of course this isn’t a courier service so I’m not expecting fast deliveries. However, at all times they never delivered the item within for example 5 days as they say ( and no it’s not the other country’s mail service faulty, it’s RM that took them a couple of weeks to send it to the other country). Anyway, I’ve been accepting that for the price I paid, although it’s not what they promise ( don’t make promises RM and don’t give specific timeframes if you can’t adhere to them! ). What happened recently though is just terrible- totally unacceptable. I sent an item abroad in the EU and the status is still ‘ item is now leaving the UK ‘. This hasn’t changed for more than 5 weeks now!!! Surely, it can’t be leaving the UK for 5 weeks! Nobody can tell me where my item is. In what country or if they lost it. What’s the whole purpose of providing a tracking service then?! It’s extremely annoying that they can’t update you. It’s a totally useless system, same as sending the item by normal post. No difference between normal post and tracked and signed option. Also their customer service is so bad- they can’t help you at all. And their responses are generic- just copy/paste. They don’t even look into you enquiry. There is no special form for complaints either! RM sorry; I won’t be using you again- at least for international shipments. You are really unacceptable. And no, this is nothing to do with the current covid situation. No excuse at all. Wake up and leave the public sector mentality you have if you want to keep your customers.