So i've sent a special delivery parcel to my country back in June 2020,checked the tracking number and it showed the last activity on 11 June and it looks like my parcel miraculously disappeared with no trace since 11 June and noone knows where it is. What really angered me is that the worker at the post office told me the parcel was insured. Now when i call royal mail customer service the woman tell me it's not insured anymore because i didn't put the return address on it. What!!!! Are you kidding me??!!! Can't even make a claim to get my money back for my lost parcel??? Told her that was a very important document in the parcel and she didn't seem to care much about it. It's outrageous when someone tells you one thing and it's not even applicable for you then they tell you about their t&c change to be convenient for them. Not even bothering to attempt to investigate where my parcel is,just saying the parcel got lost and there is no one i can speak to nor do something about it. She said it rarely happends for a parcel to get lost in the post which is not true.So many parcels got lost because they weren't posted in time due to incompetent staff. Royal mail don't give a monkey about you people.They will do the damage like they did to me and then shift the responsability to someone else. Asked the woman why there shows no activity after 11 June??She goes quite.. she has no clue what happened to my parcel. This review is 100% based on my personal experience with royal mail. I would give them 0 stars for this service.Really not worth sending anything to another country cuz it's most likely your parcel gets lost and they will get away with it like nothing happened. Fairly disappointed and enraged about what happened to me.