Some how managed to deliver my items to the wrong address (a PO Box somewhere according to the tracking data), customer service is non existent, I can’t claim because the items were sent internationally so it’s for the sender to raise a dispute, sender refuses to saying that the items have been delivered (I’ve never had a PO Box). On the same weekend, Royal Mail also managed to send us a postcard stating that customs charges were due for payment, we paid these only to find out that Royal Mail has sent this postcard to us by error (yet still managed to put our name and address on it)! So we’ve ended up paying customs charges for someone else, we’ve sought a refund and made a complaint, yet we’ve heard nothing back from Royal Mail. A genuinely good postal service that has gone down hill over the past few years, I will ensure that all items I buy are not delivered via Royal Mail in the future.